What's the difference between an incident and a service request? #itservicemanagement
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What's the difference between an incident and a service request? #itservicemanagement
What's the difference between an incident and a service request? An incident is an unplanned disruption to a service. In essence, something broke. Not all incidents carry the same weight. High-severity incidents typically affect many users, preventing them from doing work. A low-severity incident has a minor impact on operations. Setting the ...
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