The BPO and ITO industries are a key part of Trinidad and Tobago’s knowledge economy, but it remains smaller compared with other Caribbean countries such as Jamaica and the Dominican Republic. That’s ...

Owner Resource Group (ORG) has exited its investment in Bill Gosling Outsourcing (BGO), selling its entire stake to Chicago-based private equity firm Frontenac, marking a new phase of ownership for ...

Nearshore IT services provider Softtek has announced a leadership transition, appointing David Jiménez as Chief Executive Officer, a role held for over 26 years by Blanca Treviño. Treviño will move ...

When most people think of Latin America, images of drug cartels and street crime often come to mind. But that view is only half the picture. In fact, several countries in the region are now safer than ...

Panama and Costa Rica have joined hands to develop a cross-border railway network across Central America—a project analysts believe could reshape regional logistics and unlock new economic ...

Colombia will soon inaugurate a new president-elect, and the outsourcing industry is watching closely with cautious optimism.

The sexual abuse and forced religious conversion allegations at the Nashik BPO unit linked to Tata Consultancy Services (TCS) ...

Guatemala, the largest economy in Central America, has one of the region's most vibrant outsourcing ecosystems. However, it ...

Latin America's mergers and acquisitions (M&A) market saw fewer but significantly larger transactions in the first half of 2026.

Medellín had already established itself as a growing tech hub when the COVID-19 pandemic hit in 2020 and killed much of the city’s momentum in attracting U.S. business attention. It wasn’t down for ...

At a mid-sized Costa Rican software studio with around 50 employees, the chief financial officer (CFO) receives a WhatsApp voice note at 7:45 a.m. before the office opens. The voice is unmistakably ...

Belize’s call center industry is now a major economic force, pumping out around $150 million in wages and employing over 16,000 people. Prime Minister John Briceño recently hailed the sector as one of ...