There was a time when business and IT service providers acted as 'invisible vendors'. Not anymore. A string of lawsuits in ...

The BPO and ITO industries are a key part of Trinidad and Tobago’s knowledge economy, but it remains smaller compared with other Caribbean countries such as Jamaica and the Dominican Republic. That’s ...

The Philippine BPO industry is shifting away from traditional hourly billing as AI changes the economics of customer service operations.

Owner Resource Group (ORG) has exited its investment in Bill Gosling Outsourcing (BGO), selling its entire stake to Chicago-based private equity firm Frontenac, marking a new phase of ownership for ...

Nearshore IT services provider Softtek has announced a leadership transition, appointing David Jiménez as Chief Executive Officer, a role held for over 26 years by Blanca Treviño. Treviño will move ...

The Philippines' BPO industry is facing a challenge few expected: services export revenue is still rising but employment ...

Colombia will soon inaugurate a new president-elect, and the outsourcing industry is watching closely with cautious optimism.