Experts debate whether AI will drive true stack convergence and spur big-time acquisitions — or just deepen vendor silos.

MACH Alliance President Casper Rasmussen discusses AI readiness and giving CX teams speed, flexibility and control over ...

AI transforms call center analytics by augmenting human capabilities rather than replacing them. This partnership between AI ...

Marketers should embrace AI Search Optimization (AISO) as an opportunity to apply holistic approaches to search behavior ...

One tech leader says it’s broken. Others say it’s evolving. Here’s what the MACH debate means for your composability strategy ...

In fact, only 31% of businesses have fully implemented omnichannel contact centers that unify customer interactions across ...

Executives are swapping lessons on tariffs, AI, remote work and data use in advisory board meetings. Global shifts matter.

With an estimated population of 2 billion by 2025, Gen Alpha is already influencing household purchasing decisions and ...

Starting with specific use cases (i.e., handling account queries, appointment rescheduling or product troubleshooting) allows organizations to test and refine bounded autonomy. Over time, agent AI can ...

Customer segmentation is no longer static. AI is making it faster, sharper and more human by turning real-time data into real ...

Empowering enterprises to reimagine traditional contact centers, Avaya Infinity™ transforms fragmented experiences into authentic connections that nurture relationships and build loyalty MORRISTOWN, N ...