Leaders must model the transformation they expect others to deliver. Yet many leadership teams undermine their own ambitions ...

Organizations are rushing to embed AI into core decisions, but frontline workers are left to explain outputs they neither created nor fully understand. In a multi-year field study spanning banking, ...

Given its reliance on sensitive personal data and its close regulation, banking is a sector that balances risk in its ...

As AI becomes embedded in products, service, pricing, and digital experiences, every automated decision shapes how customers see your company. Small inconsistencies can quickly scale across thousands ...

Strategy suffers and execution fails when companies don’t help salespeople manage the tension between serving the customer and serving the company. A holistic sales force control system can improve ...

Highlights of this month’s issue. Nudging customers to reflect on good experiences gooses sales. New research reveals that people who have certain genetic variants earn higher incomes, hold more ...

The command-and-control approach to management has in recent years become less and less viable. Globalization, new technologies, and changes in how companies create value and interact with customers ...