New AI agent answers technical product questions with unparalleled accuracy, helping retailers convert shoppers into buyers SAN FRANCISCO, CA - May 6, 2026 - Lucidworks, the leader in AI-powered ...
Powered by the Delight.ai platform, new Trust OS 2.0 and Voice 2.0 capabilities enable AI systems to autonomously self-correct and engage customers proactively SAN FRANCISCO, May 7, 2026 - Sendbird ...
Email performance slipping? The issue may not be your campaigns — it’s likely channel overlap, weak orchestration and hidden ...
SurveyMonkey's new Claude connector lets HR, CX and marketing teams build, distribute and analyze surveys without leaving the ...
Four GA platform capabilities. One bet: that persistent memory and real-time orchestration are the foundation every agentic ...
Alchemer Digital adds recurring prompts and multi-target interactions, pushing that always-on in-app feedback should replace ...
8x8, Inc. released updates to its Platform for CX on May 5 covering AI agent development, real-time analytics, mobile ...
The martech landscape hit 15,505 in 2026 — barely a move. Scott Brinker tells CMSWire the flat number buries the real story: ...
Omnichat unveiled Omni AI, an autonomous agentic platform. Integrated CX functions. Marketing, sales and support automated in ...
The platform pushes CRM beyond record-keeping, using AI agents to resolve cases, configure quotes and complete field tasks ...
New native integration combines Gainsight’s customer intelligence with Glean’s deep enterprise context, helping both teams and agents identify risk sooner, prepare faster, and act with greater ...
AI budgets are approved. Pilots are launched. Vendors are selected. And yet, for the great majority of companies deploying AI ...
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