Tension: We segment customers to personalize marketing, yet most segmentation strategies reveal how little we understand ...

The Venezuela raid isn’t about what the headlines say it’s about. Here’s what they’re not telling you. On January 3rd, the ...

Tension: Companies rebrand to signal transformation, but surface changes often conceal unchanged systemic practices beneath ...

In 2014, Experian Marketing Services released research identifying six distinct deal-seeking consumer segments. The ...

Tension: We pride ourselves on rational consumer choices while loyalty programs exploit our psychological aversion to waste.

Tension: Every email signup represents an exchange where customers offer attention in return for value, yet most ...

The 2015 data revealed something marketers spent the next ten years trying to complicate: people want to hear from brands ...

Tension: We expect friendships to end with clear reasons or dramatic fallouts, yet the relationships that shaped ...

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DMNews (Direct Message News) helps readers cut through the noise with clear, meaningful insights on mindset, relationships, digital life, and more. Every article is built around The Direct Message, ...

I’ve often joked that once I retired, I’d settle into a predictable life: leisurely mornings in my bathrobe, afternoons volunteering at the local literacy center, and weekends chasing my three ...