Before the pandemic, workforce and human capital management software and services were mainly used to track employee attendance and work. But with a more hybrid and gig-centric workforce, those tools ...

Rick Hammell is the Founder and CEO of Helios, a workforce management provider simplifying how businesses manage global people operations. Global workforce management has undergone a seismic shift ...

Workforce planning encompasses both macro-level decisions about workforce assignments based on factors like the overall size of a transit agency’s workforce and hiring needs, and micro-level decisions ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Suggested Citation: "Chapter 9 - Overcoming Challenges." National Academies of Sciences, Engineering, and Medicine. 2023. Bus Operator Workforce Management ...