My first assignment with a new company was to replace our current workforce management system (WFM) because it didn't have all of the functionality that we needed. When I came across the installation ...

The latest Workforce Management Impact Report from Info-Tech Research Group, powered by SoftwareReviews, highlights the top enterprise tools empowering organizations with advanced decision-making ...

MONTREAL, Sept. 2, 2021 /PRNewswire/ - Valsoft Corporation Inc. ("Valsoft"), a Montreal-based company specializing in the acquisition and development of vertical market software businesses, is pleased ...

Today's technology advancements and competitive landscape urge companies to digitize traditional business processes. A unified workforce management system consolidates the tools needed to maintain a ...

Workforce management (WFM) sounds more inclusive than it actually is. In the call center environment, WFM encompasses four key processes: forecasting the volume of customer contacts, using the ...

Labor costs are on the rise, which makes having the right workforce management software an imperative. Learn how taking a modern approach to employee scheduling, operational processes, and risk ...

TORONTO, May 18, 2022 /PRNewswire/ - SoftwareReviews, a leading source for insights on the software provider landscape, has published its 2022 Workforce Management Emotional Footprint Awards, ...