Southwest's larger carry-on allowance raises a new question about airport scanner compatibility.

SOUTHWEST Airlines is rolling out a major overhaul of its loyalty program, with passengers set to see sweeping changes to ...

Southwest Airlines’ shift away from free checked bags and open seating offers five business lessons on customer loyalty.

For Southwest Airlines passengers, it's the last day to book a flight with two guaranteed free checked bags no matter which fare they purchase. Starting on Wednesday, the airline will introduce its ...

Southwest confirmed the news shortly after travelers began to report delays on Friday morning.

Southwest Airlines will begin charging customers a fee to check bags, abandoning a decades-long practice that executives had described last fall as key to differentiating the budget carrier from its ...

New TSA screeners will fit the largest carry-ons on paper, but challenges may arise in practice.

Last year, Southwest Airlines took a risk by ending its iconic "bags fly free" policy as the airline began charging customers for checked luggage after previously allowing two complimentary checked ...

A little over a year ago, Southwest Airlines made a rather bold move as the popular carrier decided to end its iconic "bags fly free" policy and began charging its customers for checked luggage after ...