The KXAN Investigates team looked into customer complaints about Austin Water's new smart meters. Will DuPree, Kelly Wiley & Mike Rush TV discuss what the story uncovered about the city department's ...

ROCHESTER, N.Y. – The smart meter switchover across our region has been rocky for some customers. The vendor hired by RG&E/NYSEG to install the meters is understaffed and many customers say they can’t ...

Hello! I cover the Eastern Suburbs for 7 News WKBW. If you have a story idea, please email me at [email protected] BUFFALO, N.Y. (WKBW) — Last week 7 Problem Solvers looked into complaints ...

Gary Damiano of Belmont knows one thing. His PG&E bills have been higher since his smart meter was installed in July. "There was no change in any of our usage at home. We didn't add any major ...

AUSTIN (KXAN) – It just kills Lori Latimer to let her plants die. “These are some Mother’s Day gifts,” she said. “I used to have beautiful pink and white flowers all over this one and now it’s just a ...

Jefferson Parish is facing accusations that its process for awarding what could be a $100 million contract to replace nearly every water meter in the parish with more reliable, smart technology was ...

BUFFALO, N.Y. (WKBW) — New York State Electric & Gas (NYSEG) and Rochester Gas and Electric (RG&E) have announced the launch of "Usage Alerts" for customers with smart meters. According to NYSEG, ...

The Loveland Utilities Commission got the chance Wednesday to review city plans for rolling out Advanced Metering Infrastructure (AMI) or “smart” meters. The new meters will be used to better ...

RG&E will begin the process of replacing meters in every home and business with smart meters in October. The smart meters will allow customers to track exactly how much energy they are using, and ...