ROCHESTER, N.Y. – The smart meter switchover across our region has been rocky for some customers. The vendor hired by RG&E/NYSEG to install the meters is understaffed and many customers say they can’t ...

Patricia Nilsen, President and CEO of NYSEG and RG&E, joined Voices to discuss continued complaints from customers about smart meters.

Gary Damiano of Belmont knows one thing. His PG&E bills have been higher since his smart meter was installed in July. "There was no change in any of our usage at home. We didn't add any major ...

Eversource customers are raising concerns about costs when it comes to opting out of a smart meter and reverting to the original.

Hello! I cover the Eastern Suburbs for 7 News WKBW. If you have a story idea, please email me at [email protected] BUFFALO, N.Y. (WKBW) — Last week 7 Problem Solvers looked into complaints ...

BUFFALO, N.Y. (WKBW) — New York State Electric & Gas (NYSEG) and Rochester Gas and Electric (RG&E) have announced the launch of "Usage Alerts" for customers with smart meters. According to NYSEG, ...

Smart meters were introduced to modernise billing and improve transparency but their high sensitivity and recurring faults ...

cash back or challenge the way firms operate. Email [email protected]. Q: Four years ago I had a smart meter fitted but I’ve only recently found out that British Gas has not been receiving my gas ...