MULLICA HILL, N.J., Dec. 2, 2025 /PRNewswire/ -- SENA is pleased to announce the launch of its AI-powered scheduling agent on the AthenaOne Marketplace, enabling healthcare practices to streamline ...

The time has come for flexible scheduling, especially for contact centers where inflexible scheduling practices are a top driver of agent dissatisfaction and attrition. There are many approaches to ...

MINNEAPOLIS--(BUSINESS WIRE)--Today, Calabrio, the customer experience intelligence company, announced the extension of its self-scheduling features available in Calabrio Workforce Management (WFM).

Nashville-based UnityAI, an AI operations startup, announced the launch of specialized agents to help staff with scheduling, appointment confirmation, intake and follow-up. The voice AI technology ...

Nashville, Tenn., Dec. 09, 2025 (GLOBE NEWSWIRE) -- Qualifacts, the leading provider of AI-powered electronic health record (EHR) and data solutions for behavioral health and human services ...

The MarketWatch News Department was not involved in the creation of this content. New technology addresses the front desk bottleneck as practices prepare for Medicaid 2027 access standards and the Gen ...

Taction, a call center outsourcing company, had worked with its own workforce management forecasting tool for more than 20 years, but the company recognized that this spreadsheet-based forecasting ...