With claim counts declining and total losses rising, shop leaders are turning to market data, customer-pay work, and stronger dealership partnerships to protect volume.

A quiet but fierce fight is unfolding in the automotive world, and the outcome could reshape how every vehicle on the road is ...

When it’s time to take the car in for repairs, you typically have three options to choose from: dealerships, independent repair shops, and chains. According to the results of our latest car repair ...