Business process mapping reveals inefficiencies, streamlines workflows and drives scale. Done well, process mapping builds ...

MaritzCX’s customer journey mapping program is not a process-mapping exercise. “Frequently people think this is process mapping, but that tends to be very internally focused and doesn’t have ...

Using the work already done in deciding on the policy, preparing user-friendly templates, and self-help for the business, this process mapping exercise will enforce the newly defined roles and ...

A six-state institutional process-mapping exercise is analysed to capture the movement of foodgrains from farms to beneficiaries, and evaluate changes brought in by the reforms, including expanding ...