Great customer support can be summed up in one goal: make it easy for customers to get their problem solved quickly and painlessly. Out of all the customer support channels available—phone, email, ...

You just landed on the homepage of a website you wanted to explore when, suddenly, someone pops out of nowhere wanting to “help” you. A chat box in the lower right-hand corner of the screen appears — ...

The Forbes Advisor Small Business team is committed to bringing you unbiased rankings and information with full editorial independence. We use product data, strategic methodologies and expert insights ...

Cumbria Police is encouraging people to use its new ‘Live Chat’ online facility when contacting the police for a non-emergency. The live chat allows people to contact the police regarding ...

As a business owner it’s likely that you’ll need to talk to HMRC at some point. And if you’ve had to deal with HMRC in the past then you’ll know that different departments prefer to be contacted in ...