Certification signifies that ServiceDesk Plus and the teams behind it adhere to ITIL best practices Reaffirms ManageEngine as a trusted partner for businesses seeking an industry-certified service ...

With the excitement of a new version of ITIL (IT infrastructure library), there should be a resurgence of interest in ITSM (IT service management) as well. IT service management (ITSM) is nothing new.

Telkom has obtained ISO/IEC 20000-1:2011 accreditation for its IT services management (ITSM) system relating to its Basic Hosting offering, demonstrating the Company’s proven best practice and ...

Doha, Qatar: Qatar Airways has been recognised by Alcumus ISOQAR, one of the most recognised and respected UKAS accredited certification body for successfully demonstrating the implementation and ...

From my many years of experience as a data specialist, and now head of service management at RadixTrie, I’m very conscious of the commitment an organisation undertakes when it decides to implement ...

Artificial intelligence (AI), machine learning (ML) and natural language processing (NLP) are some of the hottest new technologies in IT service management. These technologies help companies ...

With the advent of artificial intelligence, information technology service management is experiencing a refresh. Achieving successful ITSM implementations has always hinged on the ability to establish ...

AUSTIN, Texas--(BUSINESS WIRE)--ManageEngine, a division of Zoho Corp. and a leading provider of enterprise IT management solutions, today announced that ServiceDesk Plus, its flagship AI-driven ...