The elevator in the San Francisco St. Regis hotel is a striking example of anticipatory customer service, the highest of the three levels of customer service I yammer on about in customer service ...

The towering atrium of downtown’s Marriott Marquis is arguably one of Atlanta’s great treasures. Its swooping curves have been featured in what feels like a thousand movies at this point, and the ...

While most elevators serve as mundane mechanical boxes that transport passengers from point A to point B, some hotels are turning them into attractions in their own right. From futuristic, rocket-ship ...

Boring background music and mediocre art, move over. Instead, how about sharing that elevator ride with the creation of the universe or a Chinese New Year celebration or a photo booth complete with ...