Whether your goal is customer support or fixing IT issues, help desk software has your back. We test and rate leading help desk systems to find the ones that will help keep your trouble tickets ...

Figure 1. Accessing Help Desk within VMware Horizon 7. You can access the Horizon Help Desk Tool in one of two ways: From Horizon Administrator, by clicking Help Desk on the top right of the Horizon ...

To find the best help desk software, we considered ease of use, affordability and features such as ticket management, knowledge base management and more.

We compare the ticket management, customizable user interfaces, and other features of Freshdesk and Spiceworks, two IT-focused help desk software offerings, to see which one better suits your ...

Find self-help tutorials, training reference links, and other training-related information assistance on ATN. Most notably, DTMS has a “practice” site accessible at user login.

That led to the launch, in February 2018, of Autodesk’s internal portal, Help Hub, where staff could learn about the company’s IT systems and get self-service support for problems such as ...