We use LogMeInRescue for desktop support for all remote users which is about 250. We've tried other tools including TeamViewer but I was happy with the Rescue product and so I choose it for our help ...

GoToAssist (formerly GoToManage) is Citrix's product in this space. The range has just been expanded with the addition of an Android client, allowing remote support from devices running Gingerbread or ...

“There is a shift in IT support as a result of workshifting,” said Brian deHaaff, Senior Product Line Director for Citrix GoToAssist, during a briefing with CMSWire. “There is a distribution of ...

Assisting Via GoToAssist GoToAssist Express sessions are secured and users have control over the entire process. The only caveat is that the application running on the technician's computer can only ...

Nothing is better to a support technician than being able to provide quality help to clients while eliminating the need for travel — be it across the building or across town. The better remote support ...

SANTA BARBARA, USA: Resolving the always challenging yet inescapable computer tech-support issues just got faster, easier and more affordable with the breakout new ‘day pass’ feature of GoToAssist ...

Citrix Online's GoToAssist Express is a remote-support service tailored to small businesses and IT consultants that want to provide technical support to remote workers. The service is easy to set up, ...