Some 500 customer service officers (CSOs) at Singapore’s DBS Bank will soon be able to tap a generative AI (GenAI)-powered virtual assistant later this year to improve workflows and better serve ...

SINGAPORE--DBS Bank has deployed five Microsoft PixelSense table-top multitouch systems in one of its branches here, which it believes will bring better customer interaction and efficiency. During the ...

While several U.S. banks are developing or piloting virtual assistants based on artificial intelligence, Singapore’s largest bank has been using an AI-powered chatbot to run its digital-only bank in ...

DBS is the first bank in Singapore to implement NICE Interaction Analytics at its contact center, which handles over five million calls each year. The solution is specifically targeted at improving ...

Leveraging Know Your Customer's cutting-edge digital compliance platform, DBS Hong Kong will gain real-time access to ...