The deal will let Salesforce ingest and analyze unstructured data from Zoom, Google Meet, and other third‑party channels, ...

The company's move from contact center partner to competitor reflects a wider recognition of CCaaS's rise over CRM.

Salesforce's new CCaaS shifts CX architecture, placing resolution at the core by interpreting intent and automating workflows across systems.

About Pimly Pimly is a leading Saleforce-native product information management (PIM) solution designed to unlock the full potential of product data by eliminating data fragmentation and empowering ...

Salesforce Inc. has been at the forefront of the race to adopt agentic artificial intelligence over the past six months or so, with its Agentforce platform spearheading a push to accelerate automation ...

Salesforce has cut 4,000 customer support jobs and replaced them with artificial intelligence (AI) agents, CEO Marc Benioff said recently. Benioff made the comments while discussing how the new ...

Salesforce has cut 4,000 of its customer support roles, CEO Marc Benioff recently said while discussing how artificial intelligence has helped reduce the company headcount. Benioff revealed the cuts ...