Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds ...

Connect makes it easier to keep more stakeholders informed, and to capture customer sentiment at scale”— James Ward, ...

From personalization to testing, Connect provides a unified platform data layer on which to build customer journeys.

For this conversation, NJ spoke with Pasquale DeMaio, Vice President of Customer Experience services at AWS, an organization he founded in 2015. He is responsible for ensuring that Amazon Connect ...

CMSWire Connect will take place in Austin, Texas next week — a long-time coming for our in-person gathering of digital customer experience professionals. Head down to the Lone Star State. CMSWire ...

Two acquisitions enhance Vehlo’s expansive platform that helps dealers maximize revenue and streamline operations Vehlo, a leading provider of software and financial solutions for the automotive ...

Associated Wholesale Grocers, a leading store-owned cooperative comprised of more than 2,400 retail stores in 21 states, announced Monday a social media monitoring and engagement program to support ...

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, welcomes customers to Calabrio Customer Connect (C3) in-person in Orlando, Florida, after two years of virtual events. The ...

LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...

Amazon Connect Customer Profiles: automatic creation of unified customer profiles for personalized customer experiences. Customers expect personalized customer service experiences, which require ...