AUBURN HILLS, Mich. — Chrysler announced Monday that it is unveiling new corporate phone numbers for customer service. What makes these new lines so special? Each one is brand dedicated. Company ...

Creating a proactive customer support strategy is essential to the growth of your business. The strategy defines the standards of care and service that you offer customers and sets the requirements ...

It's easy to overlook customer care services. In the grand scheme of your operations, it seems like a small piece of a much larger puzzle. However, inbound customer care is critical to the reputation ...

As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...

TROY, Mich.: 1 Feb. 2024 — Overall wireless customer care satisfaction has increased thanks to a boost in satisfaction with digital channels, according to the J.D. Power 2024 U.S. Wireless Customer ...

The past few years have tested the flexibility and resiliency of the insurance industry, and many other businesses, to overcome significant obstacles. This year is no different. We’re facing ...

TROY, Mich.: 2 Feb. 2023 — Whether it’s a simple billing inquiry, a plan change or a technical issue, wireless providers are solving customer issues faster than ever, according to the J.D. Power 2023 ...

The goal of customer service is to transform an unhappy customer into a customer who feels thrilled about how well they were taken care of. Opinions expressed by Entrepreneur contributors are their ...

Author’s note: Please note that I have no business affiliation with the company featured in this post. This information is based solely on my personal experience. Customer service used to be just that ...