This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Even if you believe you’ve developed the best product ...

Knowing how to convert leads into customers isn't enough these days. You need to know which high-value customers will generate the most sales. You need to be able to build customer loyalty. And you ...

Social CRM has earned widespread appreciation as a real business tool. It’s no longer an idea or a theory or a hunch. However, it’s still a new idea, and many are approaching it with trepidation ...

THERE IS NO doubt that organizations have had to deal with a great number of challenges and disruptions over the past two years. The realities of being physically disconnected, having to adopt remote ...

The CRM analytics market was valued at $7.96 billion in 2019 and is expected to reach a value of $16.42 billion by 2025, growing at a compound annual rate of 12.8 percent, according to a report by ...

Salesforce and NetSuite are among the best CRMs in 2025. We compared their pricing, features and more to help you determine ...

The customer is king again. After decades of mass-market driven customer outreach, which typically lumped customers in large, homogenous segments, a complex mix of socioeconomic factors coupled with a ...

Modern businesses generate a massive amount of customer data every day. Emails, calls, purchases, and feedback all contain valuable information that can shape business decisions. However, without the ...

Following the launch of Dynamics CRM 2015 last November, Microsoft on Monday announced a Spring update to the software that promises new social, mobile and analytics capabilities along with closer ...

Unified Office's EZCreateIQ platform democratizes voice analytics with no-code AI workflows and vertical-focused language ...