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To deliver great customer experiences, firms must orchestrate a complex system of interdependent people, processes and technology. The combination of these forces is something that Forrester calls the ...

Within the legal industry, the business process improvement goals of corporate law departments are generally understood. Concepts such as collaboration, innovation, cost optimization and mechanization ...

The growth of scientific management in the early 20th century equipped the business community with various tools designed to reduce costs and improve efficiency. In most companies today, organized ...

A greater share of organizations that use process improvement methodologies than those who do not say they have seen major improvement in HCAHPS scores or other patient experience performance ...

The Army has employed a variety of techniques for continuous process improvement (CPI) for many years. Some have resulted in projects that saved the Army millions of dollars, while other efforts have ...