Explore a workplace incident that escalated over a ridiculous demand in fast food. What happened next will surprise you.

In the video taken by a bystander, the customer appeared to be upset that her online order was canceled. A bystander video shows an angry customer throwing hot coffee at a McDonald’s worker in ...

I recently came across a couple of tip lists for how to deal with angry customers. I found them interesting, because all too often -- confession time -- I find I am that angry customer. When companies ...

One of the toughest aspects of working in a call center is dealing with customers who, for whatever reason, refuse to behave in accordance with the fact that the representative on the other end of the ...

See more of our trusted coverage when you search. Prefer Newsweek on Google to see more of our trusted coverage when you search. A Texas attorney was shot and killed on Saturday after trying to calm ...

Ordering a Blizzard at Dairy Queen may never feel the same again. The beloved ice cream chain is expanding AI-powered voice ordering across its drive-thrus nationwide, replacing human staff at the ...

This story is from The Pulse, a weekly health and science podcast. Find it on Apple Podcasts, Spotify, or wherever you get your podcasts. Amie Ward has worked in the hospitality industry for more than ...

The goal of the customer service is to ensure customer satisfaction and to enhance customer loyalty. But despite the billions of dollars companies spend on customer service programs, our interactions ...

In the video taken by a bystander, the customer appeared to be upset that her online order was canceled A bystander video shows an angry customer throwing hot coffee at a McDonald's worker in Michigan ...