These days, few advisors become enthused when told a client is on the phone. Bull or bear, they know their going to be growled at, charged, trampled and for sure feel bitten. In just the last few days ...

Calm the chaos of disgruntled clients by teaching your veterinary team empathy, poise, and practiced responses.

The year 2005 demonstrated that clients and plaintiffs lawyers are more willing than ever to sue law firms -- litigation largely unheard of 15 years ago. One legal malpractice lawyer attributes that ...

The Department of Home Affairs in Paarl suspended its operations after an enraged client allegedly assaulted and bit a staff member on Wednesday, 23 July. Eyewitnesses said the altercation began when ...